Esmeralda Wellness Haven LLC – Store Policies

1. Return & Exchange Policy

Because our merchandise is custom printed-on-demand specifically for you, all sales are generally final. However, your satisfaction is extremely important to us!

• Damaged or Defective Items: If your order arrives damaged, misprinted, or defective, please contact us within 30 days of delivery with clear photos of the issue. We will gladly send a free replacement or issue a full refund.

• Sizing & Change of Mind: Since items are produced to order, we cannot offer returns, refunds, or exchanges for incorrect sizing or general buyer's remorse. Please double-check our size charts before completing your purchase.

2. Order Fulfillment & Privacy Notice

We respect your privacy and are committed to handling your personal information with care.

• Information We Collect: When you place an order, we collect your full name, shipping address, email address, and payment details required to process your order.

• How Information Is Used: Your information is strictly used to process payment, provide order updates, and fulfill your items through our manufacturing partner, Printify.

• Data Protection: We do not sell, rent, or trade your personal information. Data is shared exclusively with essential third parties (such as payment processors and shipping carriers) necessary to process and deliver your order.